Questions we get asked most.

I've noticed cement or mortar that's fallen from the roof area — I think it's from the chimney or gable end. What should I do?

Send us a photo. Stand back far enough to get as much of the roof in frame as you can, plus a close-up of wherever you think it came from, and text or WhatsApp them to 07553 973904 with a short description. We can often advise straight from the pictures.

It usually comes from weathered pointing on a chimney stack, or cracked mortar bedding at a gable verge. Worth looking at before it turns into a stain on a ceiling.

What your roof is telling you

I have a couple of roof tiles damaged or missing. Can someone put a ladder up and replace them?

Once we've agreed a price, we'll book an operative in. If the missing or damaged tiles can be reached safely from a ladder, that's how it gets done.

If they're higher up or somewhere awkward, we'll arrange scaffolding instead. That isn't us adding cost for the sake of it. Working off a ladder where you shouldn't be is how people get hurt — and it's also how roofs pick up more damage, because a ladder against the covering puts weight through tiles and gutters that were never meant to carry it. Scaffolding spreads the load and gives whoever's up there somewhere proper to work from.

Do you repoint chimneys?

Yes. Call or text us and we'll arrange for someone to come out and quote for the work.

Do you remove or dispose of asbestos?

No — neither. It's licensed work and you'll want a dedicated local asbestos removal firm for it.

If you need a new roof covering once the removal is done, get in touch at that point. That part we can help with.

Asbestos in a roof: what we can and can't do

Do you do rubber roofing?

Yes — EPDM, in the Resitrix version. We recommend it because it has a bitumen-based backing, so it doesn't need adhesive to bond down. When a rubber roof fails it's usually the adhesive that let go, not the membrane.

EPDM rubber roofing, explained

Do you provide free quotations?

Yes, always, with no obligation. One of our team — usually Dave — comes out on a date agreed with you, and a written quote follows within seven days.

Why we won't price a roof over the phone

I have water coming through a light fitting after heavy rainfall. What should I do?

Turn the power off to that light at the fuse box, put a bucket underneath, and call an electrician straight away so the power can be isolated safely. Electricity and water together is the urgent part — the roof can wait an hour.

If the ceiling is bulging, pierce a small hole in the lowest point of the swelling with a pencil and let the water out into a bucket. A pencil hole is filler and paint; a collapsed ceiling isn't.

What to do first when water's coming in

There's a damp patch appearing on my bedroom ceiling. I think the roof might be leaking. Any ideas?

There are a few usual explanations, and they cost very different amounts. A blocked gutter can push water into the brickwork until it soaks through. Rain can get in behind the tiles on a pitched roof. If the patch is under a flat roof, the covering may have failed.

Damp is often the first sign of more water to come, so it's cheaper to look at sooner. Send us a photo and we can advise further.

Damp patches and what they mean

Do you accept credit cards?

Not credit cards, no. We take payment by bank transfer or cheque.

There are longer guides on prices and quotes, how the systems work, and what to do when something’s wrong. Planning work rather than troubleshooting? Have a look at what we do.