Complaints Policy for DLT Roofing Limited

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

*please request proof of receipt if posting.

What people say about DLT


  • Warehouse Roof Repairs

    Leicester - March 2020

    Dave and his team provided an excellent service throughout. Communication was great with Dave keeping me informed every step of the way from attending our premises to provide a quote and advising when the work will be done to when the scaffold would be arriving on-site. The work carried out was to a high standard with our premises being left clean and tidy. I will definitely be using DLT Roofing...

  • Replaced Tiles Following Storm Damage

    Leicester - February 2020

    Thank you to Dave and the whole team at DLT Roofing for such a prompt, professional service from initial quote to completion with excellent communication from Connie in the office and great consideration shown to our neighbours cars in a rather cramped parking area. Job was completed on time and within budget to a high standard with a minimum of fuss and all waste...

  • Check Bay window flat roof for leaks

    Leicester - February 2020

    He checked the roof and saw the guttering was full of leaves. Not only did he clear this, collect the rubbish up, he advised he thought this may be the reason for water coming inside. He didn't charge and took a photo - very sensible - so if that had not solved it he would be able to quote for the job. Top man in my opinion and I would have no hesitation having him back...

  • Complete re-roof (Pitched roof)

    Leicester - November 2021

    We couldn’t recommend DLT roofing enough! We are slowly renovating our family home and started with our 70+ year old tiled roof. The team were prompt on arrival each morning, and barely stopped until they were done. We were so impressed with the hard work and polite nature of the team, some of the most professional workmen we have ever encountered and the work was completed in record time. I didn't....

  • Re-bedding and pointing of gable verges; realigning guttering and replacing one length

    Leicester - August 2021

    DLT roofing proved 100% reliable, from initial assessment to completion of work, the quality of which looks very good. Everything was left immaculately clean and tidy afterwards. Dave went well beyond the call of duty by completing one gable, despite a nearby wasps' nest and two wasp stings....

    • Warehouse Roof Repairs

      Leicester - March 2020

      Dave and his team provided an excellent service throughout. Communication was great with Dave keeping me informed every step of the way from attending our premises to provide a quote and advising when the work will be done to when the scaffold would be arriving on-site. The work carried out was to a high standard with our premises being left clean and tidy. I will definitely be using DLT Roofing...

    • Replaced Tiles Following Storm Damage

      Leicester - February 2020

      Thank you to Dave and the whole team at DLT Roofing for such a prompt, professional service from initial quote to completion with excellent communication from Connie in the office and great consideration shown to our neighbours cars in a rather cramped parking area. Job was completed on time and within budget to a high standard with a minimum of fuss and all waste...

    • Check Bay window flat roof for leaks

      Leicester - February 2020

      He checked the roof and saw the guttering was full of leaves. Not only did he clear this, collect the rubbish up, he advised he thought this may be the reason for water coming inside. He didn't charge and took a photo - very sensible - so if that had not solved it he would be able to quote for the job. Top man in my opinion and I would have no hesitation having him back...

    • Complete re-roof (Pitched roof)

      Leicester - November 2021

      We couldn’t recommend DLT roofing enough! We are slowly renovating our family home and started with our 70+ year old tiled roof. The team were prompt on arrival each morning, and barely stopped until they were done. We were so impressed with the hard work and polite nature of the team, some of the most professional workmen we have ever encountered and the work was completed in record time. I didn't....

    • Re-bedding and pointing of gable verges; realigning guttering and replacing one length

      Leicester - August 2021

      DLT roofing proved 100% reliable, from initial assessment to completion of work, the quality of which looks very good. Everything was left immaculately clean and tidy afterwards. Dave went well beyond the call of duty by completing one gable, despite a nearby wasps' nest and two wasp stings....

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      Contact

      DLT Roofing Limited is a limited liability company registered in England and Wales.

      Company registration number: 11684519.

      Registered office: 11 Pindar Road, Leicester, LE3 9RN.

      VAT number: 311738913.


      © DLT Roofing Ltd. All rights reserved. Designed by Credible Systems Ltd.