As soon as possible after the works are completed, please inspect the work to make sure everything has been carried out in line with the contract terms and the standards we aim to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so the problems can be put right quickly.
Our procedure
Either call, email or write to us.* We aim to respond within 5 days of receiving your complaint and, where possible, will give you a date by which we will remedy any issues raised.
- By phone: 07553 973904
- By email: info@dltroofinglimited.co.uk
- By post: Unit 3, 49 Clifton Road, Leicester, LE2 8AA
* Please request proof of receipt if posting.
If we can’t resolve it
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 456 6031.
Our Which? Trusted Trader membership number is 406407334.
If your issue is with work we’ve completed and guaranteed, there’s a separate, faster route — see how to call on our workmanship guarantee.